Payments
Our store accepts as payment methods:
Credit cards - with interest-free installments in up to 2 installments or up to 6 interest-bearing installments on behalf of the buyer.
Boleto - in cash, with 5% discount.
Pix - cash, 5% discount.
The deadlines for clearing payments vary according to the payment method used:
Credit cards - up to 48 (forty eight) hours for approval.
Boleto - up to 72 (seventy-two) hours for approval.
Pix - up to 1 hour for approval.
Payments and anti-fraud analysis are processed by Nuvem Pago.
Shipments
The deadline for sending orders begins with the approval of payment by the intermediary.
All of our shipments are carried out through Melhor Envios, which automatically issues communications about the progress of deliveries to buyers.
What to do if you don't receive your order?
wait up to 48 (forty-eight) hours after the deadline set on the day of purchase, as there may be delays by the Post Office.
track the progress of your delivery using the tracking code.
depending on the delivery zip code, your region may have some delivery restrictions and you will need to go to an agency to pick up your order. Check the tracking of your order.
If even after 48 hours after the deadline you have not received your order, contact our Call Center to report the incident:
Us do Crochet Call Center:
Email: [email protected]
WhatsApp (only for messages): (21) 96723-1864